We experienced an issue with click data in Direct trafic.

This issue has now been fixed and data for the period 29th of June – 23rd of August are in the process of being corrected. This is causing a delay in data from yesterday and that Headlight can be performing poorly.

If you have any questions please contact support@traceworks.com or call us at +45 33 118 118

Headlight is closed for maintenance from now until 9 PM tonight, sorry for the trouble

We are currently experiencing some irregularities in our database. The result is that Headlight can be performing poorly. We are working on solving this as soon as possible.

If you have any questions please contact support@traceworks.com or call us at +45 33 118 118

We are currently experiencing that Headlight is performing poorly.
We are working on solving this as soon as possible.

If you have any questions please contact support@traceworks.com or call us at +45 33 118 118

From June 30 to July 14 we had a double logging of Direct Traffic click data.

This will be corrected over the weekend and expect data will be updated Monday morning.

Update Monday 12:07 pm: Data for the period 30th of June – 7th of Aug are currently being updated. We expect data to be updated by tomorrow morning.

If you have any questions please contact support@traceworks.com or call us at +45 33 118 118

Due to maintenance Headlight will be unavailable from Friday August 13th 6PM to Saturday August 14th 8AM GMT+1
Your campaigns will continue to run as normal.

Best wishes
The Traceworks team

To ensure correct conversion tracking, we would ask that you check that the domains tracked list is up to date. You can locate and update the list under : Preferences -> Settings -> Tracking Script.

A recent bugfix has shown us that many of these lists are currently out of date.

If you have any questions, please feel free to contact support mail : support@traceworks.com or phone : +45 33 118 118

Some Headlight tracking urls have failed with a server error this morning. We have found the problem and taken the problematic server offline.

If you have any questions, please contact support@traceworks.com or call us at +45 33 118 118

We are currently experiencing an issue with conversions not being logged in the correct channels.

We are working intensively on fixing it as fast as possible.

If you have any questions please contact support@traceworks.com or call us at +45 33 118 118

Update 3pm: We have now identifyed the problem and found a solution. It will be fixed within the next few hours for future conversion logging.

Conversion data for the past week will then be updated over the weekend.

The issue with a difference between Google and Headlight from Adwords data has been identified and resolved. We are currently working on importing the Google data and expect this to be updated tomorrow morning.
If you have any questions please contact support@traceworks.com or call us at +45 33 118 118