We are experiencing a minor server breakdown right now. Headlight’s reporting interface is therefore unresponsive.

We expect to recover within the next few hours.

We expect to be online at 2 pm (GMT).

Unfortunately we expect Headlight reporting interface to be offline for the rest of the day. Tomorrow at 8 am (GMT) we expect
to be online again.

We are happy to announce that we are now back online. When you log into Headlight, you will se that we do currently not show data for the 25th, 26th and 27th february, due to the server breakdown. This does NOT mean that data are lost. We just have a big pile of data that needs to be inserted, and we expect this to be done tomorrow morning. (8 am GMT).

Updates will be posted here.

UPDATE 9.17 am (GMT)
We’re recovering from the breakdown, and we expect Headlight to be open for login at around 11 am (GMT)

UPDATE 10.55 am (GMT)
Recovering is taking longer than expected. We expect to be online at 2 pm (GMT). Check back here for further updates.

UPDATE 2.10 pm (GMT)
We were just about to go online, but experienced a few problems again. Headlight reporting interface will be offline for the rest of today.

UPDATE 28th feb. 8.08 am (GMT)
We are now back online.

HOW DOES THIS AFFECT YOUR USER EXPERIENCE
As a user you will not be able to log on to the reporting views.
Maintenance work will not affect your campaigns, or data collection/tracking.

For questions, please do not hesitate to contact support@traceworks.com or call your personal contact at TraceWorks.