On the basis of our focus on user-friendliness TraceWorks has acquired help from Snitker & Co. to engage in collaboration about Headlight and the individual user. Through different workshops we will try to find out exactly how we can make Headlight even better and more intuitive for our different users.

The danger in any development phase is, of course, to develop solutions which you find useful or cool yourself; thereby making decisions center around “what we want” rather than “what users need”.

In order to get a clear picture of actual user-needs together with Snitker & Co. we have used Personas which has proven to be very useful. In short, ‘Personas’ are tangible, but fictitious descriptions of the users and their actions, which you setup to fully understand demands, needs and interactions with Headlight.

As you can see this method involves a lot of post-it’s.