Our long time “Fearless Supporter” and our customer’s single most-appreciated TraceWorker, Andreas Bjerregaard, has decided to try something completely different; setting up his own business in the UK. I wish you all the luck in the world – you deserve it!

This means that it is time to pass the torch to someone who’s equally fearless and passionate about this as Andreas was - if possible…

We’re looking for someone who can join our customer support; if you’re a little technical (HTML / JavaScript / .net / C# / SQL) it would be kind of nice – it’s NOT essential. If you know a little about online marketing (e.g. from working as a trafficker in a media agency) it would be great.

We get around 30-40 emails a day from customers. About half of them are really quick answers (under a minute with a standard response or FAQ link), another quarter are a touch more involved, and the remaining quarter can take a 30+ minutes each depending on the issue.

The job also includes customer services – coordinated by our VP, Customer Relations, Pelle S. Jakobsen: It could be setting up campaigns, extracting data, and putting together custom reports.

We’d also like this person to browse our client’s Headlight accounts and pop in and offer a hand when people are stuck.

Passion wanted
We’re looking for someone who is passionate about working at a company like TraceWorks and passionate about helping people get back on track quickly. Strong communication skills (writing / verbally) and the ability to get to the point quick are a big plus.

Think you’re the one?
If you think you’re the guy or gal, please drop me a line at mew at traceworks dot com. Do me a favor and include “Customer Support Position” in the subject so I can easily corral these into the proper folder.

Thanks.